Shipping & Return Policy

Platinum915’s Shipping and Return Policy

Shipping Info: Shipping during the warmer months may incur a slightly higher shipping price due to us shipping your product with ice packs (when applicable).

Shipping Processing Time : All orders are processed within 1-2 business days, and ship via USPS or UPS. Orders are not shipped on weekends or holidays. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Return & Refund Policy : If you are ever unsatisfied with our products, please call 1-855-752-8915 or email, for a replacement.

Shipment Confirmation : You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Lost & Damaged Shipments : Platinum915 is not liable for any products damaged or lost during shipping. Please confirm the shipping address is accurate and complete before submitting your order. If you received your order damaged, please contact us immediately so we can make it right. If you don’t enjoy or vibe with Platinum915 products, we will issue you a 100% refund minus shipping costs! If you have any questions, call us at 1-855-PLAT915 or email us at
Hemp-derived CBD is legal according to federal law and many state laws. Our CBD extract is 100% derived from legal hemp grown under the farm bill. These products do not contain more than 0.3% Delta 9 THC (Reference the Agricultural Improvement Act of 2018, also known as the 2018 farm bill). The 2018 farm bill legalized the production of hemp as an agricultural commodity while removing it from the list of controlled substances.

FAQ DISCLAIMER : This product is not for use by or sale to persons under the age of 21, depending on the laws of your governing state or territory. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use, especially if you have a medical condition or use prescription medications. A doctor’s advice should be sought before using any of these products. Products on this site contain a value of 0.3% or less Δ9THC (or no more than 0.3% Δ9THC). All trademarks and copyrights are the property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions on this site. Void where prohibited by law.

*These statements have not been evaluated by the Food & Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.